Complaint / review text:
I am a GA pilot and was flying to Miami to pick up an airplane and fly it back to Huntsville, Alabama. I reserved a room at the Holiday Inn Express & Suites Florida City - Gateway to the Keys. I had a change of plans and had to cancel the reservation. I called one week before the reservation to cancel the room. I was told by the Holiday Inn personnel that the cost of the room could not be refunded since it was booked through Orbitz. That was the first that I had ever heard of this. I complained and was given the phone number to Orbitz, No luck there. One or both of them stole $160 from me!!! I will tell everyone and never use either of them again!