Complaint / review text:
I stayed in Choice inns 7 times in 2014. The program was advertised that you stay for 2 nights and they would get 1 night free. My wife and I stayed 7 nights and tried several times to get our free nights. Except for 1 occasion, we were told we did not have enough "points" for the free night. The one night we were given a free night, we cancelled because the inn was a dump. Customer service and the customer service supervisor (Chris) were of no help whatsoever, either could not help or did not appear to care about the problem. I am finished with Choice.