Complaint / review text:
I reserved a room at the Econolodge in Orlando, Florida on 8700 S. Orange Blossom Trail. The online booking process was easy enough and they made sure to charge the credit card instantly. That is the full extent of the positive aspects of this experience. The client I had reserved the room for arrived and the hotel had no record of the reservation. I relinquished the confirmation number, and personnel at the hotel stated they still had no record of it and charged me with the task of calling Choice Hotels customer service.
After being on hold for over 25 minutes, I had a coworker search the internet for an alternate customer service phone number. He reached a Choice Hotels customer service representative who stated there was nothing he could do and that WE had to call the hotel back and ask them to call ANOTHER number to sync their computer system. He was unwilling to do this despite the fact that we were the paying customers. At this point, our client was at the hotel and had been waiting for nearly an hour and a half. After 36 minutes on hold, a technician finally answered the phone on the number I had originally been instructed to dial. I explained the problem and he said, and I quote "I have no technical skills whatsoever, " and after some persuasion, offered to call the hotel himself to see if there was anything he could do to iron out the situation.
After 45 minutes of total hold time, the technician finally got back to me stating that everything had been ironed out and that it was merely an issue of the hotel not being used to the confirmation number provided. I strongly urge anyone who might have to deal with Choice Hotels to avoid doing so at all costs. Pay for a slightly more expensive hotel. If you can't afford one, sleep on a park bench or under a bridge. If (when) you experience issues, the onus to get them fixed will be placed entirely on you despite your being a paying customer. Businesses like this need to disappear. The fact that it motivated me to create an account on this site just to post a review should speak volumes. Save yourself. Run the other way screaming.