Complaint / review text:
I am not writing as someone who had bed bugs or mold in tub, or unclean sheets, but as someone who was a loyal member. I never had any of the above problems and in fact, stay in hotels about 200 nights a year. I started as a member a couple of months ago and was at Platinum level. I was going to start to use Choice exclusively but I found out that as a member, I pay higher prices than anyone else. Online, a hotel was $98.00 (does not qualify for member points), I called hotel directly and they wanted $138.00 and I called the Choice membership number and they quoted me $168.00. All same, hotel Wenatchee WA. Comfort Suites (very nice and clean hotel by the way).
I asked why, as a loyal user of the program, I was quoted highest and they said I get point. WOW! Better not to be a member and get good pricing than pay inflated prices for points you can redeem for magazines or "free nights". Hint: you pay for these nights and pay dearly. So, now I am with Holiday Inn which is part of Intercontinental Group. They have a great program, I get preferred rates, free upgrades, and much more. Choice, you guys are ripping people off.