Complaint / review / scam report
Holland America Cruises
I travelled on the Holland Eurodam, 10/25 to 11/01/2015...

Complaint / review text:
I travelled on the Holland Eurodam, 10/25 to 11/01/2015, and was assigned to Room #1098. I went into the bathroom shortly after my room and detected an odor of fecal matter coming from the toilet area. I leaned down and smelled the toilet and it stunk like some had just used it. I flushed the toilet and then wrapped some toilet tissue around my fingers and wiped it on the area under the lip of the toilet. The paper was covered with fecal matter. The area is out of sight and can't be seen by just looking down in the toilet.

I step and in my room and got my room attendant and told him what happened and he said he was very sorry and got a second male and cleaned the toilet. They both left the room and then I checked the toilet again. The paper was still filthy. I then got the shower head, turned the hot water on, and cleaned the toilet myself. I then started to unload my luggage and noticed several half dollar size stains on the carpet. The rug wasn't cleaned in a long time. I was now just fed up with the room.

I purchased the seven day cruise package and found out later that when it says fifteen drinks, it includes water, soda and coffee, no matter the cost of the drink. Happy hours drinks are not included in the package. Every drink you get counts as one. When I got home I checked my VISA card online and found the last entry was for a payment to Holland for $130.00. That was my last entry on my card for Sunday.

On Monday Nov. 2, I received a call from my credit union asking me if I had just attempted to use my VISA card. I told them I hadn't been out of my house. They told me that someone had used my credit card number to make nine charges on my card, all online purchases for over $15,000.00. The purchases were all declined except for two that are still pending on my card. I cancelled my card and I'm waiting for a new one. I never took my card out of my wallet during the entire cruise and I didn't charge anything. The last one to have my card number was Holland. Just a coincidence? I'm not sure.

Contact information:
Author: Contact with Author


Offender: Holland America Cruises

Country: USA   State: Wa   City: Seattle   Zip: 98119
Address: 300 Elliott Avenue West

Category: Traveling & Tourism

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