Complaint / review / scam report
Southwest Airlines
I arrived at Sacramento Airport to catch a flight on So...

Complaint / review text:
I arrived at Sacramento Airport to catch a flight on Southwest to Boise, ID via Las Vegas. I was informed by the desk that flight was canceled with no explanation of why. The desk attendant said I was notified by text. I showed her that I did not get a text while showing her this a text appeared which was sent only 45 minutes before boarding. I was at the desk for over 45 minutes. I had to miss a meeting and take a flight the next day. I asked about my fuel and parking at the desk I was told that it was not her fault and to take it up with Southwest. I have never heard from Southwest on this. Then on my return flight the flight was late to Las Vegas by 1 hour. My flight home to Sacramento was late taking off 4 hours because of a mechanical problem. I have never gotten a apology from them nor offer of ANY KIND FOR MY EXPENSES.

Contact information:
Author: Contact with Author

Offender: Southwest Airlines

Country: USA

Category: Traveling & Tourism


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