Complaint / review text:
On 8/04/09, I got online to book a flight, hotel, and car with Cheapoair. After booking my flight, a list of hotels came up. My first four picks of a hotel came back, saying no vacancy and to please try another hotel. My fifth try was successful; I booked a three-day stay with the Hampton Suites in Knoxville, TN. I got my confirmation number for my flight, hotel, and car.
When I received my credit card statement, I had more than seventeen hundred in hotel charges. I disputed the charges on my account. I called the credit department of Cheapoair several times with no results. All four hotels responded to the dispute! One hotel said I did not show up the first day, but I stayed the next two nights. Another hotel said I stayed three nights. The other two hotels said I was a no show!
I did not book, nor did I stay at the other four hotels that were charged to my account. I have no idea what went wrong with the website Cheapoair? When I got my confirmation number for my flight, hotel, and car, why did I not get a confirmation number for the other four hotels? And why can't Cheapoair find any record of the other four hotels on their account? When I go to my account with Cheapoair, it shows every hotel I booked in the last three years.