Complaint / review text:
In March 2009, I purchased a round trip ticket from Orbitz from Los Angeles to Denpasar, Bali. I made the reservations with a 30-day return. I called them before I committed to the ticket to find out the ramifications of changing my return flight and told them that I would be changing it upfront. I was told that there would be a penalty and then any difference in flight. That was fine, so I booked the ticket. I cancelled my return flight with the airline (China Air) but did not make a return reservation at that time.
I called Orbitz when I was ready to book my return and was told that I had to book my return through the airline since I cancelled through the airline! I then called China Air, only to find out that my ticket was no good! I then called Orbitz back and they assured me that the ticket was good and that I would have to go back to China Air because their rules did not allow them to get involved. So I said that I needed something in writing from them that the ticket was good in order to support my case. I received an email of my original itinerary from them with typed across that as they see it, the ticket was good and there was almost $368 available on the ticket. Of course, I went back to China Air to be told again that the ticket was no good.
I went back to Orbitz and finally got them to call China Air about the ticket. They came back to me after some time, and told me that the best they could do was submit a request for a refund from China Air and that it could take 45 days for anything to happen! Well, within a week, I received an email back from them saying that China Air had refused the refund! I am just beginning to follow through on all of this and file all of the complaints.