Complaint / review text:
I was originally booked on flight to Burlington Vermont on July 15th 2010. The plane arrived late and boarded later. Once on the plane, I was informed that the entire plane was to be deboarded as our flight to Burlington was cancelled. When I tried to rebook my flight, I was informed that I would not be able to arrive in Burlington before 10:41 PM on July 16th. My job interview was scheduled at 7 AM on July 16th, therefore, arriving close to 11 PM was unacceptable. I was not offered assistance with hotel accommodations and I was still charged for my hotel in Burlington since I was unable to cancel my reservation with the required 24 hours notice, and I still had to pay for an additional hotel in Chicago where I was stranded by United airlines.
On July 16th, I was headed back to St. Louis on flight but my flight was once again delayed by over two hours, creating additional cost. Then, when I finally arrived in St. Louis, I was held hostage on the runway. The entire experience was appalling. I am unemployed and I missed my job interview and therefore was unable to interview. So, I have lost health care, retirement, income, vision, and dental.