Complaint / review text:
As everybody else, I placed booking on the Cheapoair for flight Los Angeles to Nice, France. The reservation included Continental, Lufthansa and United flights. As soon as I received confirmation number from Cheapoair, I started to book allocated seats on different airlines. As soon as I accessed Lufthansa leg of flight, I could see that flight was not confirmed/canceled. It was 5 min after I made booking on Cheapoair. I called customer service of Cheapoair and talked to Louie after 15 min being on hold. I asked him to cancel my reservation right away, considering similar problems being reported on Internet by consumers; in 5 min I received cancellation confirmation from Cheapoair stating that money will be reimbursed in few billing cycles (they do not state what is their billing cycle - 1 month, 1 year).
I called my bank right away and it looks like my card was not charged. It looks like Cheapoair tries to lure customers in by the cheap fairs and then tries to sell them more expensive product. I used different travel websites for almost 10 years, and that is first time when I can see that reservation is not confirmed right away, but credit card is being charged or almost charged. I wouldn't advise to use this company, for a few extra $ it's better to use reputable travel website.