Complaint / review text:
My daughter has post-anoxia Encephalonathy from a heart arrest several weeks ago. This is a brain injury that makes her really tired and also affects how she processes information. She had possession of her debit card because she has been paying the copays for her therapy as part of the therapy to get her back to her baseline. She called Summer Bay Resorts to get some information from them and she thought from their ad that she was registering for a free vacation package.
She was asked for her debit card information because they needed it to verify that she was over 18. She asked them if they were going to charge it and was told no. But at the end of the call, she kind of realized that something else was going on, and asked again if they were charging her card, and was told she would be making payments. She didn't quite understand how all this happened, so asked to talk to a supervisor. She was told if she didn't want the package, she could have a refund, so she said this was what she wanted.
Two days later I noticed the charges against her account - pretty much wiping out all the money she has in her account. Money for paying her medical bills. I called the number listed on her bank account and talked to three different people. The last one, Mark, a supervisor, said he would credit back the $298 payment and keep further payments from posting against her account. But that they were keeping the $50. I asked what the $50 was for, and he said for the package that we could sell it on ebay, etc. But he couldn't explain to me what anyone would be buying. He told me that the only way he would stop payment of the $298 was to accept this deal.
This is so bogus. I can't believe this company is still around. There must be a lot of complaints against them. I will add mine to the rest. And I will take further action. First, I took my daughters debit card away from her so this can't happen again. I have not worked for three months while taking care of my daughter. My daughter has not worked. We are surviving on a little disability that she gets and the kindness of friends at church. This is financially devestating to us. They don't care what our family is going through, that there is no chance my daughter will even be able to travel that far for some time to even use the package - the small amount of money this is means nothing to them yet they want it. It is 5 copays for us for therapy. It means we have to go short on food or something else.