Complaint / review text:
I rented from this company twice. It wasn't until I checked my credit report that I found out that they had been making credit inquiries that affected my credit report negatively. Nowhere in the rental agreement was it mentioned that they would run a credit inquiry. I only found it mentioned online when I went to make a complaint about this. I contacted Equifax to have this inquiry removed from my report, and they stated that they could not do so. I'm sure that they are doing this to every single customer that is coming in and never mentioning it. Both times I came in, they never told me they were doing a credit inquiry. A credit inquiry is not necessary to rent a car.