Complaint / review text:
A reservation was made for three nights during The Master's 2010, April 8,9 and 10. The reservation was changed to two nights, April 9 and 10 on January 11,2010 in a direct conversation with Jasmine, the manager. My card was charged for three nights on February 2,2010. I knew they were going to charge the card early, standard for The Master's. We have a confirmation for the approved change that was faxed to us from Jasmine. We have tried in vain to get a refund of $385.00.
We attempted to see Jasmine before we checked out of the hotel in April and have called her many times since with no response from her. She is always gone and we are put into her voicemail. I contacted Visa outside of the 60 days from date of the charge, so I do not think they will help. I truly believed Jasmine would credit my card for the night we cancelled. My faith has left me $385.00 poorer. My husband and I have never experienced this type of treatment during The Master's in the 30 years we have attended. Can you help get our refund? I can supply the confirmation. Thank you.