Complaint / review / scam report
Orbitz
I booked hotel reservations online and was given a pric...

Complaint / review text:
I booked hotel reservations online and was given a price of $412.86 for 5 nights. When I checked out the invoice the hotel gave me was for $332.38. When I got my credit card statement, I was billed the higher amount. I emailed Orbitz and asked why the difference. Cara, Orbitz Email Service Team, says "Our prepaid rates are discounted rates and Orbitz books these rates in advance. However in some rare cases, the hotel rates may drop.in such cases, we are unable to provide you with the new prevailing rate, as your credit card is already charged at the time of booking".in the future, I should use the click on the small link 'Low Price Guarantee Hotel'.

Contact information:
Author: Contact with Author

Offender: Orbitz

Country: USA
Site: www.orbitz.com

Category: Traveling & Tourism

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