Complaint / review text:
I join the endless multitude in complaining about the service of Cathay Airlines. It seems that predominantly, it is their attitude in treating passengers, like they do not have any consumer rights. We were connecting from Taipei to Manila through Hong Kong, and had a fantastic flight and service from Eva Air. However, when we checked in Cathay Pacific, that was when our troubles started. They gave us the third degree red tape, wanting to know the history of how we were booked on Cathay Pacific. The agent of Eva Air was with us, and assisted us all the way. Eva Air staff were very courteous, as compared to the rude treatment we got from Cathay Pacific.
After the booking was cleared, and boarding passes were issued, we spent a day in HK. Then upon our return to check in again with Cathay, we had to repeat the whole red tape nightmare all over again. I was losing my patience, and I had to explain to the dumb Cathay Pacific agent, that it was Cathay Pacific that issued our boarding passes, and not Eva Air, so they should take responsibility. Never in my life will I take this brainless airline again. I almost got high blood pressure trying to explain to low IQ Cathay Pacific ground agents their own mistakes.