Complaint / review text:
I traveled on Flight MH129 then transferred to Flight FJ930 on the 5th of Jan 2011. My baggage was checked through from KUL-MEL-NAN. However, when I arrived at Nadi, Fiji, my bag was missing. On the 6th of Jan, for almost the whole day, Air Pacific staffs as mentioned above gave excuse that their system could trace the baggage fast enough. By evening, they claimed that the bag is still in Melbourne and promised to deliver them to Holiday Inn Suva, Fiji on the 8th of Jan, before 8am.
By noon of 8th Jan, they now claimed that they have referred wrong files and still had no news on the baggage. Staffs are really rude and only giving excuses, and they finally started to blame the poor communication they had with Melbourne Airport. This is absolutely a shame of an airline and its staffs to behave such. They are not even willing to issue an official report for the missing baggage in their Suva office and insisted that I have to generate and collect it in the Nadi office. After some heated argument with the Duty Manager Tabu, they were willing to issue the report from Suva office. On my return flight to KUL again, even though I could get them to generate and issue a report in Nadi but the real concern is they couldn't commit how long they take to issue the report for me and therefore a risk of missing my flight from MEL-KUL.