Complaint / review / scam report
JetBlue Airways
Denied boarding byJet Blue agent - cancelled trip

Complaint / review text:
Orlando International Airport, 3-31-2011. JetBlue crewmember NORMA stated my passport was "illegible and tampered with" and denied me access to Flight #1695 to San Jose, CR.

Passport had been used 5 times to both Costa Rica and Curaco on Spirit and American Airline; it had fallen out of my pocket into a puddle in Cost Rica in 2006. No custom, immigration or security officer ever stated there was a PROBLEM with the passport but NORMA refused to call an agent to evaluate the passport in Orlando. She said it was her decion that I could not fly. The outside cover has some water spots but the information inside is all legible and NOTHING had been touched.

TIA Passport office confirmed passport was legible when visited on return trip to Tampa Bay. All of the Jet Blue customer service people have been rude and deny they are in any way wrong for ruining our planned trip.

Contact information:
Author: Contact with Author

Offender: JetBlue Airways

   State: Florida   City: Tampa
Address: Att'n: Customer Relations
Phone: 0018013652525, 18005382583

Category: Traveling & Tourism


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