Complaint / review / scam report
Summer Bay Resorts
Summerbay Resort Scam

Complaint / review text:

I also purchased a package for $175.00:

Your getaway package includes the following;

"¢ 4 days and 3 nights in Orlando, Florida

"¢ 2 theme park passes or 1 week car rental

"¢ 3 days and 2 nights in Daytona Beach, Florida

"¢ 3 days and 2 nights in the Bahamas

Transportation not included. Cruise option available for additional port and processing fees per person.

"¢ 3 days and 2 nights at one of our beautiful destinations across the country

"¢ 3 days and 2 nights at one of our beautiful destinations across the country

"¢ 3 days and 2 nights in Las Vegas, NV

"¢ 5 days and 4 nights in Cancun, Mexico

"¢ Package extension

"¢ Package extension

It was good to be true. They knew how old I was (19 yrs old) They confirmed it was an ok age and that nothing will affect it. Boy was I wrong. I got the confirmation letter in the mail after I purchased it and I read the Confirmation.

According to the letter it stated this:

To participate you must be at least 23 years of age and gainfully employed. If married both husband and wife must attend the tour and sales presentation together. Non-married couples or cohabitating mates must travel and attend the tour (s) together. Full time students and those who are unemployed at the time of travel do not qualify for this offer. This vacation package is an offer designed to promote vacation ownership plans for households with a combined income over $40,000, if your annual income is under $30,000 (disqualifying factor) at the time of travel you will forfeit your package and offered a discounted rate for accommodation addition to the aforementioned requirements, the package holder is required to meet the current Financial requirements of Summer Bay Resort/Preferred Guest Resort's.

After reading that, I got really pissed.

I called them and they said they have a different policy then the one they sent me.

I told them that I could fax a copy of the confirmation letter to them to and the guy said its ok that I do not need to. He offer to extend my package fro 5 more years until I reach the age and financial polices no extra charge. I Agree.

April 16,2011 they called me again to use my vacations because they will expire. I told them that my contract was extend 5 more years. They told me that there was policies that my package has to be used within 12 to 18 months. I told them I was never was informed and that what was the meaning us this? They said that the extension was only for the Cancun, Mexico trip. I told them that it was incorrect and that I was not informed otherwise. She then tried to sell me an upgrade to keep Las Vegas and Fl trips. I got pissed and told her that it was in my package and that I do not need to upgrade. She was really rude and persistent on selling me the upgrade. I basically told her that I am jobless and that ended the conversation. She hung up on me. Talk about customer service and the company.

Today I called customer services to confirm my status and package. I still have my same package when I purchased it along with the 5 yr extension.

I still have my package and do not know what to do. What should I do? I can't cancel it because its not refundable and I do want to go on trips.

I know for a fact that this an unprofessional company!!!

Help me!!!

Contact information:
Author: Contact with Author

Offender: Summer Bay Resorts

   State: Minnesota   City: Coon Rapids
Address: 25 Town Center Blvd
Phone: 3522421100, 8006546102

Category: Traveling & Tourism


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