Complaint / review text:
I would like to draw your attention to the research I did on the company OneTravel.com and many of them following names associated with this same entity: Travelong.com, Cheapoair.com, WKL Travel, Inc., Cheapseats.com, etc.
On 04/18/2011, I booked an international ticket on OneTravel.com’s website for the flight operated by US Airways departing from FLL-Ft Lauderdale. I got there earlier than expected, but was prevented from check in.in claiming that I can't fly with this ticket, the supervisor at the airport said I should contact the agency for refund. That is where the frustration began. I called from the airport. After a few hours of holding over the phone, they said that I can't get a refund right away but maybe by next booking. That’s the case even when the error was on their part.
“This ticket entitled you for next flight booking with no charge.” But this option was not on my ticket. So they told me that I have to contact the agency. I didn't give up and called again asking for the manger. That’s where frustration number 2 began. They will talk nice and tell you that they are working on it in order to book you to the next flight, but they actually don't do anything. I have been placed on hold and hanged up. They lied to me and transferred me from one agent to another. And now for almost 13 days, only now do I know for real that I have been ripped off with $632.73.
Their trick is to carry the time with you and tell you they are working on it, but they actually need the time and that is good for their rules and regulation so you would give up and forget. Your on-time purchase is what they need. Anyway, you won't get your ticket or refund.instead, you’ll get a hang up in your face or they won't pick up the phone. Their customer service is a nightmare. I had to be with my family for the holiday's, but they changed my plans with aggravation, humiliation, lose of time, and lot's of money.
New traveler and customers, watch out from the company OneTravel.com and many of them following names associated with this same entity (Travelong.com, Cheapoair.com, WKL Travel, Inc., Cheapseats.com, etc.). The old way of going to the agency to buy your self and get the ticket by hand is much more secure from all this scam behind websites ripping people off. Watch where you pay your money.