Complaint / review text:
My son had rented a truck from Enterprise Rental for two days to move some boxes. When he had returned the truck to the lot, he handed the keys to the agent. No final inspection was done, so he left like other times he rented a vehicle. A few days later, he received a damage claim for a repaired bumper that had a supposed dent. This company says that the vehicle is the responsibility of the customer until inspected. So, in summary, renters, beware — anyone who backs into the vehicle in the lot is your responsibility.
If someone takes the vehicle for a short spin after you drop it off and damages it, it is your responsibility. If the agent neglects doing the inspection while you are there and damages happen afterwards, it is your responsibility — even if you drop off the vehicle after hours, you are responsible until the inspection. I hope it's not stolen. Damages can be repaired, without showing you first, whenever they choose to. They can have a vehicle fixed up from normal wear at your expense. It makes you think twice about renting a vehicle.