Complaint / review text:
I purchased a fully refundable airline ticket for my wife so that she could accompany me on a business trip to Japan on August 1,2007. My trip was canceled by my employer and I requested a refund for the ticket on July 31,2007. I was told that on August 7th to call the refund number to check to see if my request was received. It was, and I was told that it would take 18 to 20 days to receive my refund. So after the 20 days I called them back to tell them that I hadn't received my refund and was told that it was rejected because I paid for $187.00 of it with a credit card, and that they would have to resubmit the refund claim. I should receive my refund in 18 to 20 days, and that the $187.00 would be credited back to the card in 10 days. So after 10 days my credit card wasn't credited. Once again I called and was told that there was something wrong with the address I gave them. I asked for the address they had and it was the correct one. They told me that they would resubmit the refund request and that it would take 18 to 20 days for me to receive my refund.
Now my employer is transferring me to Japan, and I am desperately in need of this refund. So I called the refund department again and told them that I need either a refund within the next couple of days or a new ticket for a trip to Japan for my wife. I explained that I needed to buy a ticket for a flight on November 12,2007 and could not wait another 18 to 20 days. I was told to reserve a seat and I would get my refund on October 31, so I did that—and of course I did not receive my refund. It is now November 12th, and I still don't have my refund. I have noticed that when ever I call United's Refund or customer relations department that everyone seems to have the same last name: Smith!
Now my employer has had to put me up in a hotel, and I am waiting still for my refund that I should have had back in August. I called United again today and spent an hour on the phone just to have them tell me that it is going to take another 20 to 45 days.