Complaint / review text:
I bought an adult ticket from Greyhound when I couldn't find my student card. I eventually found the student card in my purse and the agent at the ticket booth told me when I found my student card that I could refund the adult ticket if I purchased a student ticket.
This was a LIE. Greyhound is telling me that the ticket is non-refundable.
What's worse is that to use the ticket I have to pay an additional $15 which is the same price as the student ticket. I'm never using Greyhound again, all you get on the phone with them is illiterate slow customer service reps.