Complaint / review text:
ARA sent letters to members stating they must have a resort issued picture ID to use resorts. Pictures would be taken by representatives of the resort by appointment.
When I went to get my member ID the hardsell began. I said no repeatedly, called my husband to listen to their spiel to make sure I was hearing the deal.
After agreeing to "Upgrade, " my husband and I went to Paradise Cove on one of our 5 free stays. The trailer we were assigned to was literally held together with Duct Tape.
The condition of the area was trashy and the trailers were set so close together there was no hope of privacy on our get away. We left immediately and went to find a hotel. I asked to be released from the new contract and there is an option to do so at a huge loss of funds to the consumer. They refused my reqwuest for release and I ended up contacting the Attorney General.
I did get released from the new contract, however; I'm stuck in the old one I bought in 1987.
I don't know where the thousands of dollars I've paid in management and maintenance fees have gone, but they haven't gone to the upkeep of the resorts. I believe this was a scam to get members to buy again memberships they'd already bought and paid for.