Complaint / review text:
Do not ever book with CheapOair. We had to cancel the flight I booked with them to New Zealand because my son injured his knee. They would not cancel the tickets even though I had insurance. After badgering them via email and phone for months, they finally said we could have a credit. Well, it turns out that only my son can use the credit because the ticket was in his name. He tried to call today to book tickets to use the credit to fly elsewhere. He was told he can only rebook the tickets to the original destination. He doesn't need to go to New Zealand again, so we are out over 1200 dollars. I am so fed up with this company. Do not ever book with them.