Complaint / review text:
I booked a flight with OneTravel/CheapOair (same company) on 29 May 11 from Fort Myers, FL to New Delhi, India. I found the flight with the best price, flight times, and layovers I could get.
On 01 Sept 11, I received an email informing me that American Airlines had cancelled the flight from Miami to Fort Myers (the last leg of my journey, a one-hour flight). After calling several times, being on hold for more than an hour, getting disconnected, and talking to four people, I was told that I could have the other flight AA offered at 5:45 P.M. With a layover in Miami of eight hours. I am a senior citizen and have a hard time with that much layover time after already traveling for 20 something hours. They offered me no other alternative flight.
Maritza at OneTravel/CheapOair told me that she could cancel the entire ticket and refund me, then I could buy another ticket. I told her that I would need to think about it and call her back. I called AA to see if I could find another alternative. Their agent informed me that Maritza had already cancelled the ticket and it was being refunded. At that point, she could do nothing for me as my agent had cancelled my entire ticket!