Complaint / review text:
I took the Megabus from Richmond to Washington DC on Nov 4 between 6:20 pm and 8:30 pm. The drive was the same as last week, and she was the same nightmare we experienced last week.
Last week, we waited outside in the rain and she refused to let us load the bus until 6:20 pm. Doesn't Megabus allow passengers load the bus 15 minutes earlier, not mention the chilling weather and heavy rain? Many passengers complained. When we loaded the bus, I told the drive a guy would arrive the station soon.
Unexpectedly, she asked me whether I was the one who complained. Today, she was late to start the trip and let us load the bus in dark. She then opened the AC to almost unbearable temperature for two hours.
As the matter of fact, I have taken the bus for several months and never met the drive like her.
If she continues to be the driver of the bus, I have to switch to another bus company.
I hope the company inform me how to deal with this issue by emailing me at [email protected] I reserve all my right for further actions.