Complaint / review / scam report
We re-booked a flight with them. They sent us a confirm...

Complaint / review text:
We re-booked a flight with them. They sent us a confirmation email. Apparently it was a ghost booking (whatever that means) and it only got partially booked. We showed up at the airport the day of our flight (with our Expedia confirmation email and number). We were told we were not booked on the flight (our honeymoon!). Expedia told us we should have 1. Checked our credit card for the re-booking fees 2. Made sure we got both emails (apparently one confirmation is not enough - you are supposed to get 2 from Expedia) 3. Called the day before our flight. As you may assume, we will not use them again. For the 50 dollars you save, it is not worth this!

We had to buy a new ticket the day of our flight. It cost us a little over $1000 - so we have so far paid twice for a ticket to Cancun

Contact information:
Author: Contact with Author

Offender: Expedia

Country: USA

Category: Traveling & Tourism


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