Complaint / review / scam report
Orbitz failed to cancel my reservation with the hotel

Complaint / review text:
I changed a hotel reservation I made through Orbitz from November 9th to November 10th. The website indicated that the change would cancel the previous reservation.

Orbitz did not cancel the earlier reservation and I was billed as a "no show." Neither the hotel nor Orbitz would refund the charge. Apparently Orbitz is a middle man in these transactions and does not manage cancellations competently. Also be aware that Orbitz charges your credit card when you make the reservation, not when you stay, as a normal hotel would.

Do not book hotels through Orbitz. Their customer service if you do have a complaint is the worst I have ever experienced.

Contact information:
Author: Contact with Author

Offender: Orbitz

   State: New Jersey   City: Westfield
Address: 500 West Madison Street, Suite 1000
Phone: 18886564546, 0013124160018

Category: Traveling & Tourism


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