Complaint / review / scam report
Best Western Hotels
We reserved a room with 2 beds that was supposed to be...

Complaint / review text:
We reserved a room with 2 beds that was supposed to be ADA compliant. When we arrived at the hotel, we were told that they only had a room with one bed and would have to pay extra to get a roll a way bed or not get an ADA room with two beds. I called corporate and was told all that could be done was that I could pay extra or the hotel could cancel the reservations. The hotel refused to cancel the reservations. They also did not have ice where you could get to it in a wheelchair. The bottom line is you either have to pay extra at the hotel or go to another hotel and pay for both hotels.

Contact information:
Author: Contact with Author

Offender: Best Western Hotels

Country: USA
Site: www.bestwestern.com

Category: Traveling & Tourism

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