Complaint / review text:
Flight number ; dated December 19th, 2011 from Delhi to Dubai. I booked my ticket on internet with my wife’s credit card some time before to travel Dubai. When I reached the airport for travel the checking counter asked me to show the credit card. I don’t have the credit card with me and I requested that the supervisor of the Emirates I don’t have the card with me since it’s my wife’s, so how can I carry with me? Moreover, if I know that it’s really going to be very important to produce I would have carried it. That supervisor again refused to accept me and then again I requested him and showed my visa, which is the last date of my travel I was carrying a 14 days visa with me and that day was the last day of the visa and I requested, “Please I have to go since I have no time to go buy another flight and also because its already 3 pm afternoon here.”
I requested him that I will call my wife to get the card here to you, and I will deposit whatever money you want. When she will come and show you the credit card, give this deposit money back to her. That supervisor never listened to me. It’s really so painful for me to go back and face many problems for visa again. Moreover, on my e-ticket receipt and itinerary they have not mentioned properly that I have to produce the credit card on the checking counter. It’s written on the receipt and it’s in very, very small letters which I have to wear power glasses to see it. They have written: “At check-in, you may need to present the credit card used for payment.” It’s really so hopeless. People from Emirates who are working at New Delhi airport cannot understand and don’t want to understand customers’ problems.