Complaint / review text:
On December 17th, 2011, I was supposed to fly business class from Tegucigalpa to Panama and then on to Bogota. However, due to Copa's technical problems, the aircraft arrived several hours late and instead of leaving Tegu, at about 11:56 in the morning, we left at 14:30 in the afternoon. As a result, we arrived late to catch the connecting flight to Bogota that was supposed to depart at 15:28 and a later flight was full, so Copa put me on the 9:24PM flight to Bogota no. 653 but in economy instead of business.in addition to my hardship at 76 years of age, I waited the 6 hours at the airport and took the flight that arrived in Bogota close to 11:00PM. Copa is therefore in debt to me for the difference in the price of the business ticket to economy ticket in the route Panama-Bogota, which I request you send me either an international money cheque or Copas MCO to be used next time I fly Copa, even though at the Panama Airport, I gave them my mail. Copa never tried to get in touch with me or reimburse me, or alternately credit me through my travel agency, where I bought the ticket.