Complaint / review text:
Do not fly Cathay Pacific. I flew with Cathay Pacific from Singapore to Hong Kong and from Hong Kong to New York. I paid for the tickets and for extra leg room. I have not received the miles for the flight in my American Airlines program. For months, I have tried to contact the company or find a solution through the Better Business Bureau. It is impossible. Cathay Pacific's customer service is unresponsive and disrespectful. Do not fly with them ever.
I tried to get help from AA airlines following CP instructions. They answered, “We will credit your AAdvantage account with all mileage approved by the partner. Please note that partner mileage requests are generally posted to the account within 30 days.” Later, AA responded that Cathay Pacific did not authorize the credit. Airline, flight date, flight number, and origin and destination: Cathay Pacific Airways, 2012-01-11,0736, SIN-HKG; Cathay Pacific Airways, 2012-01-12,0840, HKG-JFK.