Complaint / review text:
I booked a room at a hotel with Hotels.com which was billed to my credit card. Shortly after, I received an email telling me it was cancelled. My card was credited. I called Hotels.com and rebooked it and my card was charged again. I show up at the hotel and was told my reservation was cancelled again. I explained that I rebooked but was told that one cancelled too, so I had to pay again, but it was almost $30 less than Hotels.com. When I got home, I found that I had never received a second refund and that I paid twice. They have agreed to refund the larger amount, but I wasted a lot of time and energy with them. What if the hotel didn't have a room for me. Don't use Hotels.com.