Complaint / review / scam report
Spirit Ai
When I went to check-in online, I can't - "Online check...

Complaint / review text:
When I went to check-in online, I can't - "Online check-in is not available for this reservation. You have to present the credit card used for this purchase and check-in at the airport on the day of your departure". I have no luggage or even carry-on and now I have to wait in the line with everyone checking baggage in order to show my credit card to an agent, who will print out the boarding pass. Spirit customer service said this is a Spirit policy for the first time use of a credit card.

My complaint is, if they are truly concerned with the validity of my credit card, why did they allow me, without any problem or notification, to purchase the tickets with the card in the first place! Just another layer of unnecessary hassle. The credit card is good enough to buy tickets, but not good enough to check in for the flight that I purchased with the card. Ridiculous! And I keep flying Spirit. Guess I never learned!

Contact information:
Author: Contact with Author

Offender: Spirit Ai

Country: USA

Category: Traveling & Tourism


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