Complaint / review / scam report
Megabus serious of delays

Complaint / review text:

My name is Zachary Long. I recently purchased a ticket from Boston – New York on service. Our scheduled departure time was supposed to be 6:30 PM from South Station. This did not happen. Thus bus did not arrive until approximately 6:45 pm, when the driver had to take a break due to fatigue until 7:15, we were told. We did not board until 7:30.

On the road, at an unknown time to me, our bus driver called in, stating he was "over his hours" and had to stop. He apparently arranged for another driver to relieve him. We pulled off the highway, when down a series of incorrect roads, adding onto our delay. At one point the bus was driving on the wrong side of the road, jeopardizing the safety of all those on the bus. I provided directions with my cell phone at one point for our clearly beleaguered driver.

After getting to the rest stop, to change drivers, there was no driver to be found. Despite the fact that we had already spend approximately 30 minutes going down the wrong roads, the replacement driver was still 50 minutes away when we arrived. As of writing, he has not arrived yet, but we have been waiting for 25 minutes, and he is apparently still 20 minutes away.

Our bus, scheduled to arrive at 11:10 PM, will not likely arrive until after 1 AM. The bus ride is only 4:10 minutes – this represents ~ 50 more than the stated stime.

It is completely unacceptable that you would have a bus driver begin a route, only to stop over 75% of the way to its final destination, and wait 50 minutes, approximately the time required to get to the final destination, for a replacement driver.

I am incredibly disappointed with your service, and believe a full refund would be more than appropriate.

A disappointed customer,

Zach Long

Contact information:
Author: Contact with Author

Offender: Megabus

   State: California   City: Clovis
Address: 4400 S. Racine Ave.
Phone: 1877218774626342

Category: Traveling & Tourism


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