Complaint / review text:
I have booked a one-way flight from Milan to Naples with CheapOair for $87 and ended up being charged with $101. When I called them, I was informed that the extra $14 was the shipping fee for the ticket. I have never heard of whatever shipping fee for an air ticket! After a day, my credit card was being charged with 2 transactions, one was $11.05 and the other one was $1. I was shocked because I have never approved any of these transactions. Hence, I called CheapOair and they told me that the $11 was the travel aid fee and the $1 was the online processing fee. This experience has totally frightened me because CheapOair has just charged me money directly from my credit card without my permission. I will never return and book a flight with CheapOair!