Complaint / review / scam report
Budget Rent-A-Ca
My comment is that when my husband and I rented a vehic...

Complaint / review text:
My comment is that when my husband and I rented a vehicle from the Budget D6B store in Danbury, CT, they had two sets of keys on one ring. We were both okay-ed to drive the vehicle, but both sets were on one ring! My husband didn't realize this until he got home and called the Danbury store as to what to do. The young man on Budget's end of the line stated it wasn't for the customer's convenience, but for Budget's convenience! If we had cut the ring to separate the two sets, Budget could charge our credit card whatever they wanted as well. I feel that Budget should have something in place that the customer shouldn't have to have two sets of keys on one ring the whole time. If the customer loses the ring, they lose both sets! I also feel that a Budget representative shouldn't have spoken to a customer in that way, especially when you are providing a service. I definitely would think twice about using Budget again with that type of service. I never had to be the one, when renting a vehicle, who had to take charge of both sets of keys before. That is just not right. Thank you for listening.

Contact information:
Author: Contact with Author

Offender: Budget Rent-A-Ca

Country: USA   State: New Jersey   City: Parsippany   Zip: 07054
Address: 6 Sylvan Way

Category: Traveling & Tourism

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