Complaint / review text:
Enterprise may appear to be the cheapest, but the last 2 times I've rented from them, I've been overcharged and have been unsuccessful in getting a refund. No one is willing to do anything. I get promises that someone will call me back. This last time was at the Grant St. Office in Gary, Indiana where I was charged for insurance (which doubled the total amount) even though I provided written proof that I had my own and did not need theirs. I was promised numerous times the money would be refunded and it never was. I will have need of a rental car soon but I will not be going back to Enterprise!