Complaint / review text:
I stayed during busy season in Maine. The hotel was clean and neat, nothing special but was fine. The bed was comfy, but noisy train that travels nearby often during the day and night. The TV went out and lost service often, but more importantly, Hotels.com assured me on two occasions that I would have connecting rooms. When I got to the hotel, I was told that there were no connecting rooms. Not that they were not available, but that they did not exist at this hotel. Very disappointing when you have kids with you as I did. The hotel was very nice and said that they would have given me a discount, but for the fact that it was paid in full through Hotels.com, so I had to go through them.
I called Hotels.com to complain and they said they would look into it and then hung up on me (by accident?). It was very difficult to get any answers and I was twice left on hold for ten minutes or more! I used to use Hotels.com for every single reservation I made, but those days are over. They simply do not have enough information about their hotels and they do not stand by what information they give you. Do yourself a favor and call the hotel directly. That is what I am going to do from now on.