Complaint / review text:
I wish to report these people for the behavior and treatment of our trainees.
I manage a center for people with learning difficulties and we recently booked an afternoon at the center in Sheffield at the dry slope ski center. We paid our deposit, arranged lessons and stipulated that our trainees had learning difficulties and secured an afternoon with a trained instructor.
We paid the full amount a week before we arrived and on the day all set off with the intent of having a good day.
I have to say at this point that the run up to the center is probably the most horrible road in the world, and upon departing found out it is the center for the Red Light District in Sheffield, and can only be described as horrid.
At Reception we were greeted by staff saying how many were booked in and checked their file, it was confirmed we were in fact booked in, but that there was no provision for disabled persons. I said it had been made clear from the start that our trainees had learning difficulties, but they simply stood their ground.
I said if we can't get on with the lesson, we would simply go away with a re-fund, and this is where the whole thing set off.
We were threatened by the Manager who said "You made a mistake in your Booking". We should not have to pay our staff's time/effort for your mistake. As such the terms and conditions stipulate that if you book, you are expected to pay. He simply said it was our mistake and we had to stand to it. When I showed him the letter stipulating we had made them aware of the difficulties of the trainees, he said "I wasn't aware they were so bad", and that if he had been made aware, he would have refused the booking.
He then stormed off and started saying to the trainees, "Get Out of my Cafe". He was foul mouthed and started ranting at the team members. We left and to date it has been left with our Solicitors.
I would warn anyone with learning difficulties to keep these people at arm's length. Especially the Manager.