Complaint / review text:
We purchased a round trip ticket from Chicago to Kansas City for our daughter, a student in Chicago. There was a late change in the schedule for a class and she couldn't make the flight to KC. We called Expedia and were told a change would cost about $150, this for a round trip flight costing $196. We said that we would find another way to get her to KC. We then purchased an Amtrak ticket for $100. Expedia said nothing whatever about any policies. Then when we tried to get a boarding pass for her trip back to Chicago, we were told that it was cancelled because she had not used the ticket to KC. I called Expedia. They were in no way helpful, arguing that those are the airline's policies and we should have found out what they are. It was an attitude of too bad.
We called the airline (American) and they tried to charge another fee for not using the ticket even as we were purchasing another ticket for the trip back to Chicago. They wanted to charge about $400 for fees and a ticket. Finally, we got them to sell a ticket for $200 one way. So this trip cost me $500. Expedia in no way explained these policies when we first called to change the flight. The airline got all the money for a round trip ticket that no one used. And then they charged double for a return trip to Chicago. My advice, stay away from Expedia and American Airlines.