Complaint / review text:
I booked a room through Hotels.com and an hour later, arrived to find it to be the right hotel but wrong location. I talked to the hotel and then called Hotels.com. They told me that I was good to go and my reservation has been canceled. 2 weeks later, the charge had not been credited back to my card. I called Hotels.com and was told that the manager would get this taken care of within 72 hours. After 96 hours, I called back and this lady said that she just spoke to the hotel manager and that they would not refund my money; even though they were the ones that originally told me that it was taken care of. I finally gave up and will let my credit card company dispute the charge and get this taken care of. The unbelievable part of this is that I was still staying in the same chain of hotels, just a different location. So they were getting my money anyways. I'll scream at the top of my lungs for everyone to hear "Do not use Hotels.com ever!"