Complaint / review text:
I am on a packed Megabus the day after Christmas from Syracuse to New York City. The windshield heater is not working and there is a snowstorm, which all the weather reports predicted.
The driver or a supervisor should have made sure that it was working before taking a packed bus full of people into a snowstorm! Stuck at a rest stop for at least 90 minutes with a bus driver who is not communicating! His method of dealing with the situation is to turn on the film on the bus, which was half way through and is really loud.
He's not making any announcements and no one knows what is going on. Very frustrating!