Complaint / review text:
I paid for $698 for a listing on VRBO on July 2,2012. After completing the listing and submitting credit card online, the website interface crashed. I had to start all over with a new listing and pay again to complete it. The funds from the "failed" transaction were drafted from my account, as well as the funds for the second payment. Now, on Feb. 13,2013, after multiple calls to VRBO and many broken commitments by VRBO staff, such as Kerri, Chad (a senior agent), Heidi, Dianna and others, I am still out nearly $700 with no apparent prospects of getting it back.