Complaint / review / scam report
On April 2, I booked a flight, Mexico City - Lima - Cuz...

Complaint / review text:
On April 2, I booked a flight, Mexico City - Lima - Cuzco - Lima - Mexico City (so in total 4 flights) on the Expedia website. I received an email from Expedia that confirmed this booking and I also checked the booked flights on the Expedia website (using my itinerary number). The website mentioned that the assignment of the electronic ticket numbers may take some hours. So everything looked okay. On April 3, the electronic ticket numbers for two of the four flights - Aeromexico AM48 Mexico City - Lima and Aeromexico AM19 Lima - Mexico City - were not yet assigned. The website mentioned however a confirmation code for these flights with Aeromexico. The following day I was not able to check the Expedia website.

On April 5, the two flights with Aeromexico disappeared from my travel schedule on the Expedia website - without any notice from Expedia! So now, my itinerary only contains the flights Lima - Cuzco and Cuzco - Lima with LAN Airlines, which is useless of course without the missing flights. I phoned to Expedia on April 5, and since then nearly every day. Expedia only says that they are working on the problem. It is now April 17, and the problem is not solved the meantime, the price of the tickets on the Aeromexico flights is much higher.

Expedia is not able to solve this rather small problem in due time.

Contact information:
Author: Contact with Author

Offender: Expedia

Country: USA

Category: Traveling & Tourism


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