Complaint / review text:
Flight was cancelled today at BWI to BDL due to mechanical problems. We were told to get to the counter to rebook and a second counter was opening, so some passengers went there. But no Southwest employee showed up. They then started reading passenger names for future same day flights. They read 10 or 15 names, stopped and walked away with no explanation. There were no further seats available. I was booked on the first flight tomorrow and was given a $200 credit for future flights. My room tonight will cost $140 plus dinner and incidentals. I have had a similar experience with American. They brought in another aircraft. I guess you pay for that service. This is the last time I try to save a buck with Southwest.