Complaint / review text:
The last several trips on Southwest Airlines were fraught with delays. These delays were not due to weather or airplane problems. Southwest not only refused to explain the delays, they would not apologize or compensate us for the inconveniences as a result of their incompetence. Because of the way Southwest plans its flights (five or more in a row with minimal turn-around time), when they can't get the flights out on time, every flight in that long chain of flights departs late; and they do not care. Because of their crappy open seating arrangement, even if you've paid for Early Bird check-in, if you are late for a connecting flight; you will board last and get stuck in a middle seat. And since we know Southwest is more likely to be late than not, we know the chances of a crappy seat are very high.in addition, the last flights that were late, the gate agents lied about the length of the delays. They always say 15 minutes when they mean 30 to 120 minutes. This airline has become a giant corporate profit machine at the expense of customer service.