Complaint / review text:
I made travel arrangements for certain dates (weekend) initially, but there were problems with credit card stating it was declined (now questioning if that was even true or not) after all of this. Rec'd email from OneTravel telling me to provide another credit card number which I did, not noting that they changed my dates from that which I had originally requested. I just noted changes today, when speaking to my husband and he raised the question these are not dates we asked for. When I contacted the customer person, they said they were located in India. That it was my error, they were trying to stay in the same original cost quoted initially, so they gave it a different / alternate traveling dates (in the middle of week vs weekend).
When I requested they correct the error, he said I would need to call United Airlines and it would cost me $200.00 each ticket totaling $400.00, when their information online said it would only cost me $25.00 to do so. I told him, now we have this was misleading / false advertising to add incompetent agency. I asked for the name of company owner, address and fax number and I would be filing complaints to BBB and Attorney General's Office. He refused to provide stating they are comprised of many companies, no real owner to speak of. Feeling despair now, I asked to cancel my flight, but was told it was non-refundable, thus I would not get my money back.
Question: If they did this to 10 people a day, they make a bundle, don't they? I then said I bet I am not the only one your company (my first time ever using) has changed people's flight dates without explaining or calling them, to their company's benefit. I am out of $575.00 if we do not take the trip for the days they switched it to and another $400.00 if I want to change. I am very hurt, disappointed, fearful of ever using OneTravel Again.