Complaint / review text:
I am completely disgusted with CheapOair and not only will I never use it again but I'm telling everyone I know never to use it again either. I purchased a plane ticket for my mother to fly round trip Connecticut to Puerto Rico and purchased insurance along with it. My mother became sick and we cancelled the flight for her. CheapOair gave us a credit towards JetBlue for $15 less than what we paid for the flight (not including what we paid for ins) and told me she had a year to use the credit. If the ticket cost less than the credit, that was our loss. However if the ticket cost more, we had to pay more. On top of the $175 the airline supposedly charged to rebook the flight and the $50 processing fee CheapOair charges. I ended up paying an extra $242!! I also noticed after doing more research that CheapOair charges more than the airlines charge for the same flights! I am so angry that I got ripped off the way CheapOair did me! CheapOair doesn't even deserve one star!