Complaint / review / scam report
Rci
My husband and I went to Daytona to stay in 2 timeshare...

Complaint / review text:
My husband and I went to Daytona to stay in 2 timeshares from a vacation cruise package we purchased from RCI. We checked into the first timeshare on 1/04/2013 at 2525 S Atlantic Ave, Daytona, FL. It was much smaller than we were accustomed to but was clean. The second week 1/11, we were scheduled to check into Seven Seas Resort at 2433 S Atlantic ave. While riding by, we noticed construction equipment in front of the resort. When I went in to check to see what was going on, I was told the place was being renovated and RCI was supposed to have notified me.

RCI never notified me of the renovation nor did they give any explanation why not. They totally ignored the renovation part in our conversations. They were still taking guests but there was jack hammering and the balconies had been removed among other things. My husband believes the place was physically unsafe for guests. I checked the unit we had been assigned for the next week and discovered that due to lung conditions that my husband and I have it would not be medically safe for us to be there due to the poor air quality.

On 1/05, the day of discovery I began calling RCI Cruise and Vacation division (877-724-2628) to request a transfer to a place where we would not become sick. I spent hours on the phone calling many times daily and was told at first we could not cancel because the deadline had passed. I explained I was already in Daytona and did not want to cancel but wanted a place where I could stay without being sick. I had paid $ 181.99 for upgrade to 1 bedroom in June when reservation was made. I was never allowed to speak with a supervisor but was told that they were only awaiting an email confirming my reservation at another place.

Finally on Thursday evening, I was told they were still waiting for an email and there was nothing they could do. I explained I did not have time to wait because I had to check out Sat by 10 and leave Daytona. No one ever returned my calls as they said they would and as of today 1/11/14, I am back in TN I have not heard from them. I'm sorry I did not think to take photos of the renovation.

Contact information:
Author: Contact with Author


Offender: Rci

Country: USA   State: Indiana   City: Carmel   Zip: 46032
Address: 9998 North Michigan Road

Category: Traveling & Tourism

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